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Terms and Conditions
If you are not delighted with your order, LET US KNOW VIA EMAIL THAT YOU WILL BE RETURNING IT.
Merchandise for return must be shipped back within 2 weeks from the date you received it. We do not accept returns for custom orders, merchandise marked as final sale, or returns on worn, damaged or altered merchandise. Tags should be intact.
Items made-to-order are returnable only if they appear online and were not customized for you. Made-to-order items are subject to a non-refundable, 20% cut charge.
Returns shipped back to us later than 10 working days from the date you received them are eligible only for merchandise credit. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the purchase price.
Return or Exchange an Item by Mail
You may send the the item back to us at the address below using any method. PLEASE EMAIL US THE DATE IT WILL ARRIVE. Once we receive your package, we will promptly exchange the item or refund as you instruct. Since we offer free shipping to you, returned items will be refunded minus the shipping fee.
Return items to:
Peggy Lutz Plus
PO Box 830
Graton, CA 95444
If you do not have the packing slip, please include the following information with your return:
*The name, address and zip code of the person who placed the order, if it was a gift.
*The original purchase price and approximate date of purchase.
*The problem with the merchandise and if you want it refunded, or have the item exchanged for a different size or color.
Thanks for letting us know via email that you are returning it, xoxox oPEG